Welcome to the Support Key video library—your destination for expert advice and tips to help your business get the most from technology.
AI was supposed to make work simpler.
But in some businesses, people are spending more time stitching systems together than using them.
The strange part is, it can still feel productive while it’s happening…
Cyber security is entering an interesting new phase.
AI is starting to look for weaknesses before attackers can exploit them.
It sounds impressive… and it is.
But there’s an important reason businesses still can’t afford to ignore the basics…
It’s amazing how much time disappears into tiny little delays during the day.
Waiting for folders to open… switching between apps… clicking something twice because Windows didn’t respond the first time.
Microsoft seems to have finally realised those small frustrations are more important than flashy features…
How much of your team’s day disappears into answering the same phone questions time and again?
There’s a new wave of technology starting to change that.
Some businesses are saving serious time with it already…
It might sound like good news when cyber criminals turn on each other.
But it doesn’t make things safer.
Some are offering to “help” victims caught in the middle, which sounds tempting until you think about it properly…
Copilot Wave 3 has landed and it’s a step up from what we’ve seen before.
There’s something new happening in how AI fits into your day-to-day work.
It’s useful.
But it also changes how things get done behind the scenes…
Most people don’t think twice about CAPTCHAs.
And that’s being exploited.
There’s a new twist on something you see every day. It’s catching people out in a way that only shows up later…
By the end of the week, most teams are a little more tired and a little quicker to hit send.
When AI tools are involved, that can become a problem.
The output often looks finished even when it still needs a proper check.
So, should you ban AI on Fridays…?
Most people install updates without a second thought.
And that’s what attackers rely on.
There’s a new scam that looks so convincing, even experienced users are getting caught out.
Once you click, it’s already too late…
AI is starting to do more than just help your team.
It’s making decisions and taking actions on your behalf.
Everything runs and work gets done faster.
But if something doesn’t look right, could you explain why?
Ever feel like Windows 11 is getting in the way?
Or not as smooth as it should be?
Small frustrations eat up more time than you might think.
But Microsoft’s bringing in a shift that focuses less on new features and more on fixing those everyday frustrations…
If an AI tool in your business did something it shouldn’t, how quickly could you step in and shut it down? Most businesses are moving fast with AI. Very few have thought about what happens when it goes wrong…
A lot of scam emails are easy to spot.
Strange wording, odd formatting, or something that just doesn’t feel right.
But this new one is different.
It can arrive from a genuine Microsoft system, which makes it look far more believable. And much harder to question at first glance.
Here’s how to check these alerts before you act on them…
For the past year or so, it’s felt like every Windows update came with three new AI features attached. Some of them are genuinely useful. Some feel like they’re there because they can be.
So it’s interesting to see Microsoft take a slightly different tone with recent Windows 11 preview updates.
Instead of cramming in more AI, the focus seems to be on something far less flashy: Making Windows smoother, faster and less irritating to use.
Most businesses would say data security is high on their list of priorities.
But when it comes to proving that everything is under control, confidence often drops.
As systems grow and change over time, it becomes harder to keep a clear view of where data sits and who can access it.
This is how to make sure your data security matches how your business operates…
Have you ever clicked the wrong thing in a Teams meeting and suddenly found yourself out of the call?
It’s one of those small, frustrating moments that catches people off guard, especially when you’re trying to present or move quickly between options.
Microsoft has made this small change to stop it happening…
Microsoft is now calling one of its apps the number one productivity tool in Windows.
It’s probably not one most businesses would pick.
I can see why they’re saying it. But it doesn’t quite match how most teams get their work done day to day.
Here’s how to think about productivity tools, beyond the marketing…
AI is quickly becoming part of your everyday business tools.
It’s useful, it saves time, and it can handle tasks that used to take far longer.
And because of that, it’s easy to start trusting it with more and more responsibility.
The issue is that not every task suits the way AI works.
This is how relying on AI can introduce risk into your business…
Many businesses are putting time and budget into AI right now.
It often starts well. There’s interest across the team and a sense that something useful is about to happen.
Then progress slows.The pilot never quite becomes part of everyday work, and the momentum fades.
This is how to stop your AI projects stalling…
Replacing business computers used to feel like a routine refresh.
Now it’s a much bigger decision. Hardware costs more and writing off a machine that still turns on and does the job can feel wasteful.
But sometimes, businesses assume a slow device is coming to the end of its life when really, it’s been gradually weighed down by smaller issues.
Here’s how to tell whether your PCs need replacing or a little attention…
AI tools have become part of normal work life almost overnight.
What started as a bit of experimentation has turned into everyday reliance.
Often without anyone formally deciding how those tools should be used inside the business.
That’s where things can get uncomfortable.
This is what to think about to keep your people using AI safely…
There’s a piece of software your team uses constantly that rarely gets any attention.
The mobile browser
It quietly sits there doing its job, but depending on how it’s configured, it can collect and retain far more information than most people expect.
Not just websites, but data that can build a broader picture of your business over time.
Here’s what to look out for, and where small tweaks can make a difference…
AI tools don’t only help your team write emails or find answers anymore.
They can now recommend products and complete purchases without ever leaving the chat window.
It raises some important questions about control, approvals, and accountability.
Here’s what you need to think about before your people use this feature…
What if the password that causes your next security problem isn’t one anyone uses anymore?
Not something recent or that anyone remembers.
Just an old login that never got cleaned up.
This is why you need to delete old logins and what could happen if you don’t…
Scams used to be easy to spot.
Bad grammar. Odd logos. Messages that just felt off.
Not anymore.
Today’s digital fraud is far more convincing and often designed to rush you into acting before you have time to think.
These are the simple steps that will keep your business protected…
Cyber criminals don’t smash the door down anymore.
Today’s attacks are quieter, more targeted, and designed to stay hidden for as long as possible.
Often until real damage has already been done.
Here’s what your business should be preparing for now…
You know that split second of panic when you hit Enter in Teams…
And instead of dropping to a new line, your half-finished message sends itself?
Frustrations like that add up. Especially in a tool your team uses all day, every day.
Microsoft has finally tackled a couple of these long-standing annoyances…
Does your IT ever feel like it’s working against you?
Nothing dramatic.
Just things taking longer than they should and feeling more fragile over time.
That’s usually a sign of something quietly building up in the background.
Let’s talk technical debt and how to avoid it…
Your team’s web browser feels harmless.
Just tabs, websites, and the odd Google search.
But a new wave of AI-powered browsers is quietly changing what a browser actually does.
And that raises some uncomfortable questions.
Here’s what you should understand before AI browsers become part of everyday work…
If your team builds presentations regularly, you might notice something missing in PowerPoint.
Microsoft has quietly removed a feature that made it easy to keep your branding and formatting intact.
This is what’s missing, and the workaround you can use…
How many hours have you and your team lost to forgotten passwords, reset emails, or lockouts?
Probably more than you’d like to admit.
Microsoft Edge has introduced this simple but very welcome improvement…
Ever find yourself clicking around Windows thinking, “Why can’t it do what I’m trying to do?”
Microsoft might finally have an answer.
Ask Copilot is being tested in Windows 11. Instead of simply showing results, it understands what you want and can act for you.
Here’s what Ask Copilot means for productivity and why your team may love it…
You know those terrifying pop-ups that pretend your device is infected and demand you “call support immediately”?
They’re dangerous. And they’re getting smarter.
This is how Microsoft Edge is fighting back…
You’ve invested in Microsoft Copilot.
You’ve told your team how it can save time, boost productivity, and make life easier.
But here’s the question… are they actually using it?
Microsoft’s introducing a new feature that gives you the answer…
AI tools are popping up everywhere. But not everyone feels ready to use them.
A new study shows most employees want to embrace AI.
They just don’t always feel confident doing it. Some even worry they’ll be judged for using it too much.
This is how to help your team to get the most from AI (and feel good about it)…
We’ve all been there.
You’re deep in a Word document… then your laptop crashes or you close it too fast and hours of work vanish.
Microsoft’s rolling out a big change that could make that a thing of the past…
If you use both Microsoft and Google tools, you’ll know the pain of switching between tabs, calendars, and inboxes to get one simple thing done.
That might soon be over.
Microsoft’s Copilot can now connect directly to Gmail and Google Calendar, bringing your digital life together in one place.
Here’s how it works (and why it’s such a big deal)…
Imagine watching a training video, webinar, or product launch in another language and hearing it instantly translated into your own.
That might sound futuristic, but Microsoft is testing it in Edge.
This AI-powered feature could make learning and collaboration global
Here’s a question that’s starting to matter more and more:
How much do you actually want AI to remember about you and your business?
Microsoft’s latest update gives you new control over what Copilot keeps… and what it forgets.
Here’s what’s changing (and how it could keep your data more secure)
When was the last time you downloaded an app for work?
Maybe a browser, chat tool, or file-sharing app?
How sure were you that it was the real one?
There’s a growing scam catching people (and businesses) off guard, and it’s surprisingly easy to fall for.
Here’s how one innocent download could open the door to data theft…
Something has shifted in the world of cyber security.
And it’s happening fast.
Most attacks aren’t run by people anymore. They’re automated, adaptive, and lightning fast.
Your defences may be slow and outdated…
Still storing files on office computers or a local server?
That setup might be holding your business back.
The cloud makes everything simpler. Secure access from anywhere, automatic backups, and far fewer IT headaches.
But which type of cloud is right for you? This is what you need to consider…
Ever tried using voice dictation and ended up thinking it would’ve been quicker to just type it yourself?
That might be about to change.
Microsoft has started rolling out an upgrade to Windows 11 that makes dictation smoother, smarter, and (finally) less frustrating.
Here’s how it could save your team time every single day…
Imagine starting your workday and finding every file in your business locked.
No access to client data. No financial records. No systems to run your operations.
That’s the nightmare the FBI is warning about right now.
A ransomware group is launching aggressive attacks on businesses. And smaller companies are often the easiest targets.
Here’s what’s happening, and how you can protect your business…
We’ve all been there.
Clicking through Windows Settings, opening menu after menu, just to make one tiny change.
Frustrating, right?
But Microsoft is testing something new in Windows 11 to fix that.
This is how an AI Agent could take away the Settings stress…
Technology should make work easier for everyone.
Now Microsoft is testing a new Windows 11 feature that uses built-in AI to instantly generate clear descriptions of charts, graphs, and images.
For employees with accessibility needs, that’s transformational.
For everyone else, it’s a faster way to grasp the details without breaking your flow.
Here’s how this new feature could have a big impact on productivity and inclusivity…
Is your business still wasting hours hunting for files?
Messy folders. Endless email chains. Lost versions.
It’s slowing you down more than you realise.
Here’s how SharePoint can turn that chaos into one secure, central hub for your documents and boost your team’s productivity…
Ever notice how your laptop battery seems to run out exactly when you need it most?
Halfway through a busy day. In the middle of a meeting. Or right before you hit “send” on something important.
Microsoft is testing a new Windows 11 feature that could finally change that.
This is how your laptop battery could last longer…
Tired of wasting time digging through your inbox?
I hear this from business owners all the time. Junk emails pile up, while important ones can slip through the cracks.
Great news! Because…
Microsoft’s rolling out a smart new feature for Outlook that could make email better
Half of your team could have access to more data than they should have. Oops.
It’s not always on purpose.
But it creates risk. Of accidental breaches, or even ex-employees accessing data months after leaving.
If you haven’t reviewed permissions in a while, this is worth your attention…
When was the last time you thought about your passwords?
If you’re like most people… probably not recently.
But that’s a problem.
Because they are still one of the biggest weak spots in your business’s security.
Good news: Windows is making it easier to ditch passwords altogether…
Upgraded to Windows 11? Smart move.
Windows 11 is faster, cleaner, and built to help your business thrive. Oh, and security? That’s running quietly in the background, keeping you safe.
But where do you start with it all?
Here’s what’s changed. And how to help your team get the most from it…
What would it take to bring your business to a standstill?
A power cut? A cyber attack?
How about an old operating system?
In just over two weeks, Windows 10 reaches end of life.
That means no more free security updates, no bug fixes, and no help from Microsoft if something goes wrong.
Still running Windows 10? You’re not just behind. You’re at risk…
Downloading antivirus software sounds like the right move to protect your business. Right?
Not always.
Cyber criminals have found a new way to make that risky, too.
Here’s what you need to know (and how to stay safe)…
Notepad isn’t exactly the flashiest app on your computer.
But it is one of the most used.
And now Microsoft’s giving it a quiet little upgrade.
This could make your daily notes a lot neater…
What’s in a name?
In cyber security, it turns out, quite a lot.
Because when the same hacker group goes by four different names depending on who’s talking about them, it creates chaos.
Microsoft’s working on a solution to kill all confusion…
Still using Microsoft Teams just for calls and chat?
You’re missing out. It’s so much more than a messaging tool.
In our latest video, we show you how to get the most from Teams. From real-time collaboration to keeping your projects organised, it could seriously boost your business’s productivity…
Do you trust your Windows 10 devices?
If they’re running OK, why rush to change anything?
Here’s why. In October, Windows 10 reaches end of life.
Which means no more updates. No more support. And cyber criminals will be leveraging this new vulnerability…
This is how to protect your business
We’ve all been there.
Staring at a blank PowerPoint slide.
Trying to turn notes into something that doesn’t look… awful.
Good news: Copilot can now build slides directly from a Word doc…
You’re working in a coffee shop, on the train, maybe even when you should be watching the kids at their sports practice…
And you get that feeling.
Someone’s looking over your shoulder.
You might shrug it off. But if you’re dealing with sensitive emails, confidential data, or client info, that glance could turn into a real problem.
Microsoft’s working on a clever new way to help…
Generative AI isn’t the latest buzzword.
It’s already transforming the way businesses work.
In fact, most businesses are already using it in some way.
From boosting productivity to building smarter tools, it’s changing the game.
Here’s how to make sure you don’t fall behind…
Still relying on your memory (or sticky notes) for business passwords?
That’s risky. Weak or reused passwords are one of the easiest ways for hackers to break in.
There’s a better way.
Our latest video reveals a tool that’s a must-have for every business. And how it keeps your team secure without making their lives harder.
Watch it now…
You trust Microsoft.
So, when an email lands in your inbox with their logo, you probably don’t think twice.
But here’s the catch: Cyber criminals are counting on that.
Here’s how you spot a fake email (and save yourself from a nightmare)…
If the very thought of ransomware sends shivers down your spine, good.
That’s an appropriate response.
Because the impact of a successful ransomware attack could devastate your business.
Today I bring good news:
This could be the most effective protection against ransomware…
We’re all sick of talking about passwords.
Sick of creating new ones.
Remembering them all.
They’re a real pain point. But I need to stress this one last time…
Your passwords are STILL too weak. Here’s what to do…
When you think about fraud, it’s easy to assume it’s only a problem for big businesses.
But you’d be wrong.
All businesses are targets for cyber criminals. And small and medium sized businesses may even be more exposed.
This is how fraud could cost your business millions
Just when you thought you finally had your cyber security figured out, along comes another scam.
And this time, it doesn’t matter how secure you keep your password.
Because cyber criminals don’t even need it.
Here’s how you can avoid falling victim to device code phishing…
Searching for files in Windows 11 can be a pain.
Especially if you’re not quite sure what you called the file.
But things are about to get easier. For some people anyway.
Here’s how Microsoft is making Windows 11 searches easier…
You need to convert a file. Let’s say, a Word document to a PDF.
Simple, right?
Just Google a free file converter and it’s done in record time.
Wait! STOP!
These free tools may be hiding malware…
We’re all sick of talking about passwords.
Sick of creating new ones.
Remembering them all.
They’re a real pain point. But I need to stress this one last time…
Your passwords are STILL too weak. Here’s what to do…
How sure are your employees that they wouldn’t be fooled by a scam email?
Pretty sure?
You’d like to think so.
But there is such a thing as being TOO sure.
This is why confident employees are still falling for cyber criminals’ tricks…
Is your business still using Windows 10?
Uh oh.
In October, Microsoft is ending free support for it. That means, if you’re still using it, your business will be more vulnerable to cyber attacks.
What to do? Our latest video lays out your options…
Groaaaaan… not another spreadsheet.
Know that feeling?
If you’re still using outdated spreadsheets for your vital business data, it’s time to think about a better way.
Automation could speed things up and prevent data errors
Passwords can be a pain in the neck.
First you need to follow best practice. Such as creating long random passwords and using a different one for every account.
And then REMEMBER all the passwords you’ve chosen.
There must be a better way.
Luckily, there is.
Here’s how to create secure passwords without driving yourself crazy…
Ever used Incognito mode in Chrome?
You might find it useful when you don’t want your history, cookies, or other temporary data saved on your work device.
But did you know it’s not entirely private?
This is what’s visible from your browsing session, and how that’s changing…
Isn’t it a great feeling when what you need is just there, ready and waiting?
Well, this is how Microsoft wants Copilot to be there for you.
And with that in mind, it might soon auto-open when you launch your Edge browser.
Here’s why this new feature could help your productivity…
Are you concerned about cyber attacks? I hope you said yes in your head (but not aloud, as that would mean you’re talking to your emails 😃).
Not because I want to scare you.
It’s just that if you’re concerned, it’s more likely you’ll take the right steps to keep your business safe.
Here are the cyber threats you need to take seriously…
Believe it or not, a great cyber security strategy doesn’t just focus on how to avoid cyber attacks – it also tells you what to do if your business IS targeted.
Because honestly, it’s impossible to have completely watertight systems if you and your team want your tech to be useable.
So, if your network was compromised, what would you do?
Not sure?
Our latest video has the answers…
Could you name the last three ads you saw online?
No?
We see so many, it’s safe to say we don’t pay that much attention to them.
But what happens if one catches your interest? Would you click?
Here’s why you (and your team) should never assume online ads are genuine…
How long would it take you to fix a security vulnerability in your system?
A full working day?
A couple of days, maybe?
Then I’ve got bad news: That’s way too long.
This is how moving too slowly is putting your business at risk…
You’d never fall for a phishing email, would you?
That’s where scammers pretend to be someone you trust, so they can steal sensitive data, like login details or financial info.
But while you may trust your own judgement, do you have as much confidence in your team?
Employees are clicking on more phishing emails than ever…
So, you’ve decided to upgrade to Windows 11?
Congratulations – that’s a smart decision for your business.
Windows 11 offers some great productivity tools and features that you and your team will love.
But a word of warning: Don’t be tempted to upgrade if your business computers aren’t up to the job.
These are the dangers of ignoring Windows 11’s hardware requirements…
Imagine having an assistant that organised your inbox, summarised meetings and documents, or even analysed business data without complaining.
Now imagine you didn’t even have to pay this assistant.
Too good to be true, right?
Wrong.
This is exactly what Microsoft Copilot can do for your business. And with Wave 2, there’s even more it can do.
Our latest video tells you how Microsoft Copilot can save you time and boost productivity. Watch it here.
Do you love keeping your employees happy by allowing them to work remotely? Or do think everyone is more productive in the office? Businesses are divided on this right now… here are some important considerations before you decide what’s best for your team.
When did you last review your business’s backup tools? Outdated backup systems can fail to protect you from modern threats, like ransomware attacks. If you want a reliable backup system, here’s what you need to know…
Fed up seeing useless “Recommendations” in the Windows 11 Start menu? Good news – Microsoft’s making them more helpful. Here’s how the improvements could help your team save time…
Cyber criminals get more creative every day. The latest scam designed to steal your business data uses corrupted Word files – and getting fooled is easier than you might think…
Should you encourage your team to use personal phones, laptops and tablets for work?
It can be helpful for productivity and motivation. BUT only if you do it the right way.
That means making sure you have the right rules and protections in place to keep your data and your business safe and secure.
Watch our latest video for all the dos and don’ts of a Bring Your Own Device policy
Great employees have the same goals you do. But while they’re working hard to help your business succeed, they could accidentally be opening the door to cyber criminals. Here’s how to make your team your business’s strongest defence…
How often do you connect to public Wi-Fi without thinking about it?
You check your business emails on the go, edit reports while grabbing a coffee, or update a project when you’re on the train.
Here’s the problem: You’re putting your data – and your business – at risk.
Here are two big dangers of public Wi-Fi
You’ve heard of FOMO, right? The fear of missing out?
Well, it doesn’t just apply to missing nights out or time with friends. It can happen with your business tech, too.
Businesses are spending more on IT than ever before. But while the latest tech can be a good investment, it can be a waste of money if you aren’t buying it for the right reasons.
Here’s what you should think about when spending on business tech
How many devices do you carry around for work?
If it’s more than one or two, you might be making life harder for yourself.
You want to stay connected to your business no matter where you are – but you end up getting more of a workout than you’d planned.
All that tech gets heavy!
Here’s how you can streamline your setup without missing out…
Microsoft 365 Business Standard comes with all the tools you need for a growing business, right?
Well, not necessarily.
You see, as your business grows, so do the risks. Your priority should be keeping your business protected from challenges like cyber attacks and data loss.
Our latest video explains why upgrading to Microsoft 365 Business Premium could be a good business investment.
Windows 11 uptake is at an all-time high.
This isn’t just because Windows 10’s end-of-life is looming (that’s happening in October, if you didn’t already know).
It’s because Windows 11 is an amazing tool for boosting business productivity.
Time to start planning your upgrade?
Here’s what all the fuss is about…
You use several different applications on your PC each day, right?
So, first thing, you fire up your computer and click, click, click… open everything up.
But did you know Windows 11 can do all that for you?
Auto-launch your favourite apps so you can dive straight in…
Do you ever dream of having your own assistant?
It’d be amazing to have someone else take care of all your annoying little jobs, right?
Now imagine if you DIDN’T need to pay them.
Well, your dream might soon become a reality, thanks to Microsoft’s latest project.
This is how AI Agents could save you time and make life easier…
Fed up with having to remember so many passwords?
It’s a common issue for business owners.
So, why don’t you try something new?
Windows Hello has a new look and improved security features…
Are you or your team experiencing the File Explorer glitch in Windows 11?
It happens when you click on “See more” – the menu flies off to the top of the screen, sometimes disappearing out of sight.
Argh!! Annoying, isn’t it??
Here’s how to stop the “See more” menu misbehaving
This October we say goodbye to Windows 10.
Microsoft is ending free support. And, if you’re still using it, that will have an impact on your business.
How can you keep your data secure and your business running smoothly?
Our latest video lays out your options, and what you need to start thinking about now.
If Microsoft Teams support called your office to help with an issue, what would your employees do?
Would they follow instructions?
Give the caller access to their devices?
STOP! That Teams support call could be a ransomware scam
Did you know that your email account is one of the biggest cyber security risks within your business?
It’s a flashing target for cyber criminals.
And if they get in? They can steal sensitive data, access financial information – and even pretend to be you…
Here’s why everyone in your business should check their emails carefully
Struggling to keep track of all your important chats and notifications in Microsoft Teams?
Sometimes it can feel like a maze…
But it’s getting a makeover that will help you find things more easily, while filtering out the noise.
This is how Teams will keep you more organised
What do you do when a member of your team leaves the business?
Maybe you arrange goodbye drinks.
You probably look at hiring a replacement, too.
But do you remember to delete their accounts…?
Here’s why it’s important to erase old logins
PCs taking too long to wake up?
Internet taking more coffee breaks than you do?
It might be time to upgrade your hardware.
But with so much choice, where do you start? How do you know what the right equipment is for your business?
Our latest video explains everything you need to think about, from your team to the future, before you invest.
Are you confident about your business’s tech?
You should be. You rely on it for a LOT of things.
If it’s working great today, you’re in a good position. But have you thought about how well it will work tomorrow?
This is how to get your business’s IT future-ready
I know your business keeps you busy. But no matter how much of a rush you’re in, there’s one thing you should always take your time over…
Asking yourself: Is this email genuine?
If you’re in any doubt whatsoever, don’t click any links or download any attachments.
If you do, you could be putting your business data at risk.
Phishing scams are getting smarter, so you should too…
Oops! You’re on the train and planned to use this time to work on a project – but you’ve left your laptop at the office.
Frustrating, isn’t it?
Well, not if you use Windows 11.
Now you can start work on your phone and finish it on your PC…
They say if you’re not changing, you’re not growing… but sometimes change isn’t such a good thing.
Like when Microsoft decided to move the sign out option in Windows – making a simple everyday action unnecessarily difficult.
Fair to say, it caused an uproar.
But Microsoft have listened and made things right again…
You know it’s time to upgrade your business phone system when you start to hear your staff complaining about it.
Dropped calls, long wait times, and difficulty reaching the right person is frustrating for you… and worse for your customers.
But there is a better solution.
Our latest video explains what Cloud Telephony and VoIP phone systems are, how they can benefit your business, and helps you decide which one is the right choice.
Did you know?
There’s a new type of malware (malicious software) on the scene.
And this one’s different: It wants to annoy you into handing over your login details.
It does something frustrating to your browser so you think you can’t escape – but you can…
Stay calm and think clearly to avoid falling victim
As a fellow business owner, you like it when things work exactly the way you want them to, right?
In technology, this means changing settings, of course.
But the settings in Microsoft’s Edge browser have always been a little tricky to navigate… until now.
You use data backup tools in your business, right?
But when was the last time you checked that they’re working?
If the latest figures are anything to go by, probably not recently enough.
ONE THIRD of data loss happens because backup systems fail.
This is how to keep your recovery tools running properly
You’d be forgiven for thinking the Windows Photos app is just another basic image tool.
Maybe you don’t even use it much for work right now.
But this new feature could change all that…
Here’s how reverse image search can benefit your business
Ever hit send on an email only to notice a big spelling mistake?
We’ve all done it. But that doesn’t make it easier to swallow.
No-one wants to come across as unprofessional.
Some good news then…
Windows 11 can make your communication more polished if you change this setting
You may think of your email signature as a digital business card.
It lets people know the different ways they can contact you. It might also strengthen your business branding.
But have you ever stopped to think how all that information can be used for bad?
Cyber criminals can use your email signature to pretend to be you and trick others out of data or money. Likewise, you may be fooled by a genuine-looking email signature that’s not the real deal.
Our latest video explains how to make sure your email signature doesn’t put your business – or others – at risk.
Ever find yourself wishing for a Personal Assistant?
Someone to do all those jobs you don’t have the time – or the patience – for?
And what if they could support you 24/7?
Perhaps it’s time you tried Microsoft’s AI assistant.
This is how Copilot helps you build a more productive, efficient and creative workplace
Still not upgraded your business to Windows 11?
Tell me… what’s stopping you?
It’s possible that the things which prevented your upgrade a few years back are no longer a problem.
For example…
88% of businesses now have hardware that meets the Windows 11 requirements
Here’s a four word horror story: Blue Screen of Death.
It’s so frustrating when you see one in your business. It means lost time, money, productivity, and who knows how long it’ll take to get things back up and running again?
But it doesn’t have to be that way.
Almost half of these crashes can be easily avoided
You know when a big business takes a hard stance on something important? Most of the time it’s in your best interests to do the same.
Microsoft’s taking a simple and effective security measure and making it mandatory for one of their cloud computing platforms.
We believe you should do the same in your business
Cyber criminals target all businesses all the time.
That means you and your team will be better protected if you make security a whole business concern, and not just an “IT thing”.
Every single person in your business should understand the risks, and importantly, how to avoid them.
Our latest video explains how to make that happen and keep your business data safe. Watch it here.
“Run update?”
It seems like this message is on your screen at the most inconvenient of times, right?
But you probably know how important is to run updates as soon as possible. After all, they keep your systems running smoothly and protect you from cyber attacks.
Microsoft’s latest new feature is ready to take the pain out of updates.
Here’s what you need to know about Checkpoint Cumulative Updates… odd name, big benefits
We all know the pain of staring at a blank screen, waiting for inspiration to hit.
But now instead of wasting time trying to find the right words, you can let Copilot do it for you.
How? With Draft with Copilot.
This is the new feature you won’t want to miss
If you use Windows 11, Microsoft has issued an important date for your diary.
After this date, older versions won’t receive any security updates. Which could leave your business vulnerable.
Here’s the deadline to update Windows 11
We’re always hearing how cyber crime figures are rising. That’s nothing new.
But recently the trend for cyber extortion has hit alarming new highs – and it’s something you need to be aware of.
Your business could be at risk.
This is how cyber extortion is affecting businesses like yours
When you power up your PC does it feel like you have a long wait till you can get to work?
Do things just feel too sloooooooow?
Loads of applications auto-starting could be to blame. Luckily, it’s a simple fix.
Here’s how to choose which apps auto-start in Windows 11
Fed up with the incessant PING, PING, PING of your notifications when you’re trying to concentrate?
You’re not the only one.
If only there was a way to make those annoying sounds stop.
Hang on a second…
Microsoft is making Teams notifications more useful
You log on to your computer and find… nothing. No customer data, no project files, no financial information. It’s all gone.
That’s a terrifying thought for any business, and it’s more common than you’d believe.
To stop a situation like this destroying your business, you need a reliable safety net. Our latest video explains how to protect your data with backups.
If you use Chrome you’ll know how useful the extensions can be.
There are extensions for managing tasks, staying focused, and even for translating text.
But before you hit download, ask yourself if you really need the extension, or if it’s just nice to have.
Why? Because it could be hiding malicious software.
This is how to keep your Chrome extensions – and business data – safe
You’re in the zone. Focused, effective, a warrior at work.
No-one dares to interrupt your flow as you finish that project.
But then… you run into a brick wall.
That file. The one you desperately need to finish… is it on your PC? No… it’s on your phone.
Ah… that means stopping to find it then email it to yourself. A pain.
Good news then. Microsoft will soon let you access the files on your Android phone from your PC.
Here’s how it will make accessing your files easy
You may not put Microsoft Edge and a plumber in the same category, but guess what? They’re both good at stopping leaks.
It can be a disaster to have a water leak, and really, it’s no different with a data leak. In fact, it could put your entire business at risk.
Microsoft Edge has a new capability which can help protect your sensitive business data.
This is how Microsoft Edge keeps your data protected from leaks
You know your business’s data is valuable… and did you know it can be kidnapped?
Yes, this is a real thing. It’s called a ransomware attack, where cyber criminals lock away your data and hold you to ransom for its release.
Attacks are on the rise…
Here’s how to protect your business from ransomware
Do you think everyone in your business would sound the alarm if they thought they’d spotted a cyber security threat?
It’s important that everyone feels confident and comfortable reporting anything that seems unusual.
Why?
Because it can make an attack easier, faster, and less expensive to deal with.
This is how to get your team reporting issues immediately
Teamwork makes the dream work, right?
But these days we spend so much time focussing on individual productivity that teamwork has taken a back seat.
Not anymore, thanks to Microsoft’s new tool.
Here’s how Team Copilot can help your whole business
Today there are two types of business:
Which group does your business fall into? According to research, it’s about 50/50 for small and medium sized businesses.
If you’re the second type, it’s time to make a change.
And how you respond to one can be the difference between it being an inconvenience and a complete nightmare.
What’s important is to think about all of this BEFORE you become victim to an attack (sadly, it’s likely to be a case of when and not if).
By following a few simple steps you can be confident you’ll not only recover from an attack quickly, but you’ll minimise the damage and cost too.
Learn about the 5 most important steps to take in our latest video.
Passwords are frustrating, right?
Simple passwords are too easy to guess… and safer complicated passwords are too difficult to remember.
There’s another better way, right in the palm of your hand… or rather, at your fingertips.
Here’s why you should embrace biometrics
Ever been in the middle of a video call when an embarrassing notification has popped up on your screen for all to see?
You’re not alone. But that doesn’t make it easier to deal with.
Microsoft has seen your red face and come up with a solution. Phew!
This is how to stop notifications during a call making you cringe
Do you wait for your laptop battery to fully drain before you reach for the charger, or do you leave it plugged in while you work?
If you want to get the most from your battery and help it to live a long life there’s a right way and a wrong way.
And you might be surprised at what’s best practice today.
Here’s how to make your laptop battery live longer
How many passwords do you think you use each day?
10? 20? More?
It should be no surprise that a quarter of us suffer from password fatigue.
It’s best security practice to have a different password for each account. But creating and remembering all our passwords is a big job.
Good news: It doesn’t have to be like that.
You probably know that training your team in cyber security helps keep your business and its data better protected.
But once a year training isn’t cutting it anymore.
Cyber crime evolves quickly.
Scams get more sophisticated (aka, harder to spot).
And your people get BORED with dull training courses.
There’s a better way…
This is the most effective way to keep your people up to date on cyber security awareness
Here’s a shocking fact: 90% of cyber attacks start with a simple email.
And guess who uses email every single day? EVERYONE… including you and all your team.
Which means every time you open an inbox your business is at risk. So, 20 or 30 times a day, right?
But there are smart things you can do to tighten up your email security and avoid becoming a cyber criminal’s next victim. We discuss them in our latest video.
You want a more productive team, right?
Dur… yes.
Good news then. Microsoft has made some updates for Copilot in Teams that you’ll want to start using right away.
Here’s how Copilot will make your team more productive
When it comes to malware attacks, you must be alert ALL the time.
It’s not just big companies that are targets. Small and medium-sized businesses are at as much risk. Perhaps even more so because they are less likely to use adequate protection.
So, it’s important you always expect to be next, and take the right steps to stay protected.
This is how to keep your business safe from attack
Your browser.
You use it all day, every day.
So you’d be forgiven for thinking it’s just for… browsing.
But it’s so much more.
And Microsoft has been piling on the new features for Edge in Windows 11.
They’re designed to make your life easier and your business more productive.
Here are some of our favourites
It feels like not a single day passes where I don’t hear of yet another cyber security risk to businesses.
But this one could be the most dangerous yet.
Why?
Because it’s so difficult to detect.
This is why you need to be aware of SubdoMailing
If you struggle with patchy slow Wi-Fi, you might be excited about the launch of Wi-Fi 7 earlier this year.
But it’s a big investment… is it worth it?
And could there be another solution to annoying Wi-Fi?
Here are the pros and cons of Wi-Fi 7, and your alternatives
No, it’s a cyber attack.
They’re now faster than ever. In fact, the time it takes to move within your network from the point criminals first get in has dropped by 22 minutes.
And your employees might be your weak link, giving cyber criminals access to your precious data without realising it.
This is what to do to protect your business
Phishing is where criminals pretend to be someone you trust to get you to click a malicious link. They’re trying to steal money or sensitive information. And no, there’s not really an annual awards ceremony for it. But if there was, there’d be three main phishing themes shortlisted this year. Familiarise yourself with them and you’ll have a better chance of spotting them. These are the most common phishing scams to look out for.
What would happen if your business data was stolen?
Would it:
What makes the difference between these two outcomes?
Encryption.
And if you haven’t already got it set up, it’s something you need to do as soon as possible.
Our latest video will help you understand why.
Slow PCs are a pain.
Not only do they cause our stress levels to hit the roof, but they make us less productive too.
And we don’t want that.
Good news though: You might not have to replace them. Sometimes older slower computers can get a speed boost.
Before you replace your slow devices, read this
Ransomware demands can be big.
Huge in fact. Extraordinary amounts of money.
And cyber criminals are now offering more options to make paying easier for you.
How thoughtful (that was sarcasm).
However, our advice on paying a ransomware demand remains the same.
You’ve heard all the wonderful ways AI can help make business processes more efficient.
You’ve heard how it can make your people more productive and engaged.
And you’ve heard how it can boost customer satisfaction.
So… why hasn’t AI been embraced by your team?
It’s all about trust. If your people are wary of AI, it’s simply not going to work for your business.
This is how you bridge the gap between employees and AI
Think your business isn’t big enough to become a target for data theft?
Wrong.
Wrong.
Wrong.
No matter how big or small your company is, cyber criminals have you in their sights. They’re targeting all businesses, all the time.
And they’ve got a secret weapon…
Here’s the danger and how you stay protected
Loyal to your current browser just because you’ve been using it ‘forever’?
That loyalty might be about to waiver because of a ground-breaking, time-saving, productivity-boosting new feature in Microsoft Edge.
It’s simple but so clever: You can search with two search engines at the same time.
This is a more efficient way to search
When you’re sailing along smoothly in business it really does feel like you’re living the dream.
But what happens when things get a little choppy?
Are you able to spot potential issues and stop them in their tracks? Or do you wait for the storm and then remember your umbrella?
When it comes to your business’s technology, you should be able to spot a digital storm a mile off. And if you can’t, it’s time to make a change.
Our latest video explains it all.
Next month, Microsoft will release its last regular “Moments” update for Windows 11, Moment 5.
After that it’s going back to releasing big updates annually.
This update’s a good one.
Here’s what’s in store for Windows 11
Microsoft’s putting an end to free software and security updates for Windows 10.
It’s a while off yet, but it’s coming.
And that means you need a plan.
These are your options
You know as well as I do that emails come with a big risk.
Is that email genuine? Or is it spam?
Or worse, a phishing email that’s trying to steal your login details?
Google’s come up with a next-gen solution to keep you better protected than ever before.
This is how RETVec will keep your business safer
Scientists have confirmed it: Video calls are stressing us out.
PLEASE-NOT-ANOTHER-ZOOM…
When you’re running a business, that’s not great news. A stressed team means more absence and less productivity.
So how do we make sure everyone stays productive and happy?
This is how to collaborate well without constant video calls
When you’re running a successful business, you just can’t do everything yourself.
You need to protect your time to focus on the bigger picture: Growing the business. Which means the things that you and only you can do.
Your IT is one of those things you need to trust someone else with. Once you do, there will be countless benefits to you, your team, and your business.
Our latest video tells you why.
Happy New Year!
We’re seeing loads of things making a comeback lately.
Cargo pants. Blink 182. The Hunger Games.
Bet you didn’t think you’d be hearing a lot about Microsoft Paint in 2024 though, did you? And the bigger surprise… it’s a game-changer for businesses.
Microsoft Paint is back with a new AI twist
Oh look, there’s still a present wrapped under the tree…
It’s for you, from Microsoft.
And this is a gift that could keep on giving to your business.
Don’t miss these 5 free AI courses from Microsoft
If you use Chrome you’ll know how time consuming it can be searching for the perfect extension to make your life easier.
Oh, the irony.
But a big update to the Google Web Store brings tons of new features that will save you time, and stop you getting frustrated.
This makes finding the perfect extension a piece of cake
How do you communicate with your team?
Video call?
Teams?
Email?
Many of us are using too many apps, and rather than making us more productive, it’s demotivating us and slowing us down
Prevent app overload: Take a step back and try this
We’re weeks away from the new year. And this is a great time to start thinking about what needs to get better in 2024.
We believe there’ll be a big rise in cyber crime, with a surge in ransomware, attacks on phones, and more phishing scams. And that’s not all.
Forewarned is forearmed. If you know what to expect, you can proactively protect your data.
Our latest video has the details.
Have you heard of Copilot?
Maybe. But do you know what it does?
No?
Once you do, you’ll be itching to try it.
This is how Copilot can keep you organised, productive, and save you time
How big is your circle of trust?
For a third of business owners and managers, the circle of trust for confidential data doesn’t include employees.
Is that wise, or is it a mistake?
Here’s how to protect your data while trusting your team
Do you hate dealing with passwords as much as everyone else does?
Of course you do!
So, you’ll be happy to know Google has taken the bold move to make Passkeys its default sign-in method. And others are following suit.
This is how Passkeys keep you more secure and how to set them up
Teams has had yet another upgrade.
And this one kind of feels like Clark Kent stepping into a phone booth and emerging as Superman.
Yes, it’s that good.
Here’s how Teams has become faster, leaner, and more powerful than ever
Did you know your biggest cyber security risk is your employees?
And while it’s tempting to focus on your older, less tech-savvy workers, you’re overlooking a higher risk group…
This is who you need to watch out for… and the easy way to protect your business
Working from home comes with lots of benefits; a better work/life balance, no commute, and a much more relaxed dress code. But there can be serious drawbacks too if you’re not taking home office security seriously. Cyber criminals are aware that many businesses neglect security for remote workers, so they become a prime target for cyber attacks. How can you keep your team’s home offices safer? Our latest video tells you everything.
If you think you already know the rules around password length and security, you may want to think again.
That’s because even a 15-character password can be cracked in next to no time.
And that leaves your data at risk.
The big buzz this year has been around AI. And it’s exciting to see it start to be integrated into the software many of us use every day. Microsoft’s rolling out an ‘AI library’ that could revolutionise how we use Teams. It’s an intelligent assistant to generate meeting notes, suggest follow-up actions, and mark call timelines for easy reference.
Windows 11 is getting yet another upgrade to make your life easier and boost productivity in your business. This one brings a load of new features. Once you’ve tried them, you’ll wonder how you managed without. These are the Windows 11 features you didn’t know you were waiting for
Phishing websites are rife. They’re the fake sites where cyber criminals try to trick you into giving away login credentials or other sensitive data. The sites never stay up for long. But you’ll never guess how long the average phishing site is online for. Here’s a fact guaranteed to shock you
Artificial Intelligence (AI) isn’t just another fad. And it’s not only good for customer service and writing emails. It’s got real potential to help you outpace your competitors, boost productivity, efficiency, and success. How? Our latest video explains it all.
Microsoft recently made a quiet announcement that it’ll be saying goodbye to one of its longest serving apps. Is it because most people find it confusing… or is it just not cut out for our modern digital lives? Here’s the application that’s being dropped
You’re scrolling through your Facebook feed, killing time before that long weekly operations Zoom you never look forward to, when an ad stops you in your tracks. It’s for AI-powered software and promises to inject your business with a little rocket fuel. You’re tempted. But WAIT! This is one big red flag to avoid
Yes, for real. The FBI has put out a warning about a new scam featuring fake beta versions of popular apps. It sounds exciting to try out new features before everyone else. But cyber criminals are embedding malware into them, to try to steal money from your business. Don’t beta-test apps. Do this instead
I know a phrase that will make your heart sink in seconds, guaranteed. File too large to send. Am I right? But what if I told you that this everyday Outlook problem is about to become a thing of the past? Your frustrations have been heard. And this is the solution.
You know about Word, Excel, and PowerPoint, but there are countless hidden gems included with your Microsoft 365 subscription that you might be missing out on. And they could provide a huge productivity boost for the whole team. Our latest video tells you how some of them could help your business.
Sometimes an unlikely pairing just works. Caramel and salt. Double denim. Aerosmith and Run DMC (don’t pretend you don’t love Walk This Way). And now we have Microsoft and Samsung. The tech powerhouses have joined forces to bring us a mobile security solution that is head and shoulders above the rest. This is the device security you’ll wonder how you lived without.
It’s a question you and your employees need to ask when opening emails from well-known companies, like Microsoft, Google and Apple. Why? Because they’re amongst the most imitated brands in phishing attempts across the globe. And one false click could leave you dealing with a nightmare. Here’s how to spot a brand phishing attempt and protect your data
Google Calendar has rolled out a new feature that could change how you manage your time and communicate your availability to colleagues. It’s especially great for hybrid workers. Here’s how Google Calendar has more transparency about where colleagues can find you
You’ve heard of AI tools like ChatGPT and Google’s Bard, right? But if you’re using one, chances are you’re only scratching the surface of what it can do. AI tools are far from another tech buzzword. They’re total game changers that go beyond drafting emails and helping to answer customer queries. Think of it as having a crystal ball, a productivity guru, and a financial analyst all in one. And the best part? It never sleeps! Here are 3 ways an AI tool can boost your business
We all love free stuff, right? Free samples at the supermarket, free Wi-Fi at the coffee shop, and who can resist a good buy-one-get-one-free deal? But when it comes to VPNs – Virtual Private Networks – “free” might be a price too high to pay. Find out how a free VPN could end up costing your business
We’re beginning to hear more and more about the Metaverse and the many ways we’ll be using it over the coming years. But is it something you should be starting to consider now? What benefits will it have for your business? And will you need to adapt to keep up? Our latest video explains what the Metaverse is and how it could affect you.
If your team uses their own devices for work, this new Microsoft idea is 100% for you. It’s soon launching Edge for Business, a new browser designed specifically for businesses. It has security and productivity features to let your team keep work and personal stuff separate on their computer. Here’s why that will benefit your business
You’ve got a lot on your plate, that goes without saying. But there’s something that you can’t afford to ignore: Cyber attacks. Some new stats on cyber attacks have just been released and the figures are frightening. This isn’t an attempt to scare you, but these numbers are no joke! It’s important that you take the right steps to keep your business safe, no matter how big or small it is. These are the right steps to avoid becoming a cyber security statistic
Did you know that a simple click on a seemingly harmless image in an email could give cyber criminals access to your sensitive information? This is the new reality that businesses are facing, thanks to an evolution of a classic phishing scam. And you don’t want anyone on your team to fall for it. Find out about this new phishing technique and how to keep your business safe
How often do you check the settings in your browser? Probably not very. But you should, because making small changes can protect your privacy. And that’s important when you’re running a business. If you use Microsoft Edge (good choice!) you’ll want to know about one setting we believe you should change. Learn why Microsoft can see every image you view, and how to change that
Your biggest cyber security risk Small and medium-sized businesses are the most likely targets for all kinds of cyber attack. And your biggest weakness is your people. That’s why it’s vital to take cyber security awareness training seriously. But how do you create a training strategy for an entire business? Our latest video tells you exactly what you need to know.
With much of our work happening online, cyber security is top priority. Have you ever considered how your choice of browser affects your security? Microsoft has. Which is why it’s releasing a ton of new security features for its Edge browser. We’ve looked at how these will help keep your business safe from threats like phishing scams, malware, and password breaches. Here’s how Edge is keeping you safe
Think back to your last video meeting. Does it make you grimace? Roll your eyes? Or was it the perfect experience? The latter is unlikely. Loads of us leave a meeting feeling a little confused over the outcome or the actions that were set. Or we were so busy taking notes that we missed half the content. Microsoft has a new feature for Teams that will solve all of that. And it’s AI-based. Learn more about the revolutionary Meeting Recap feature and how it can make your meetings more efficient
You get an email from your boss. It’s urgent. A payment has to be made. Immediately. This could be real. Or it could be a Business Email Compromise (BEC) attack. That’s where a cyber criminal has got into your boss’s email. And is impersonating them to persuade you to send cash. According to Microsoft, they’re getting more destructive and harder to detect. Don’t wait until it’s too late to safeguard your email. Learn how to protect yourself from BEC attacks right now
What do you do with your business’s old computers when you have an upgrade? Sell them online? Give them away? Perhaps you just throw them out? Before you do… are you 100% sure your old data has been removed and can never ever be restored? Millions of deleted files can be recovered from improperly wiped hard drives that are sold online. That includes sensitive business and client data. These are the risks from old computers and external drives. Find out how to protect your business.
You’re fast asleep when suddenly your phone starts buzzing. It’s multiple notifications from different apps checking it’s really you trying to log in. You’re half asleep and confused with all these Multi Factor Authentication requests. So you hit YES – and they stop. You go back to sleep… but… you’ve just let cyber criminals into your account. This is known as a fatigue attack. And here’s how Mi-crosoft is protecting your business from it
One day it could save your business We all hope disasters will never happen. But of course they can, and do. So it’s best to be prepared. That’s why a reliable backup system is one of the most important protections you can put in place. Where do you start? Watch our latest video for some expert advice.
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