About this Policy
This Policy explains what cookies are and how we use them. It includes details of the types of Cookies we set, the information we collect when using them and how that information is used.
You can learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy
What are cookies?
Cookies are small text files which are stored on your browser when you visit a website. They can often serve crucial functions and help us to keep our website secure and to function properly which helps us to provide you with a better experience. They can also help us to analyse how the website performs, what works and where we can make improvements.
How we use Cookies?
We use both Strictly Necessary and Analytics cookies. These are used to understand how our website performs, how you interact with it, and helps us to provide you with a better, faster and improved experience. We don’t use advertising cookies.
Social Media and External Links – where you access us via external links or social media platforms, we also have no control over those websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.
In particular when you view our Tech Tip videos on our site you are redirected to YouTube or when you click Connect To Service Desk. Please remember that we do not control the cookies on those sites and you will need to review their privacy information and select your cookie preferences accordingly.
How to Manage Cookies – When you visit our site you will be asked if you want to accept cookies. You can continue to use the site without accepting these and any non-necessary cookies will not load onto your browser.
No matter what cookie control is in place, or if you simply change your mind you can also adjust your own browser to delete or block cookies from any site you visit. To learn more about how to manage your browser cookie settings please see www.allaboutcookies.org
What Cookies Do We Set?
Necessary Cookies
We use necessary functional cookies which are needed for security and for the website to function. They do not collect your personal data. These are automatically enabled when you visit the site, however you can still remove these cookies via your browser, however disabling these will affect the functionality of the site.
Analytics Cookies
We use Analytics cookies to help us to understand how the number of visitors to our website and how they interact with it, for example which pages are visited and for how long. These help us to continually improve our website and services. The data is reported anonymously without any personal data included.
Below is a List of the Cookies Set by our Website
| Strictly Necessary Cookies | Description | Type | Party | Duration |
| cookielawinfo-checkbox-analytics | This cookie is set by GDPR Cookie Consent Plugin and is used to store the user consent for cookies in the “analytics” category. | Persistent | First | 1 Year |
| viewed-cookie-policy | This cookie is set by GDPR Cookie Consent Plugin and is used to record whether or not the user has consented to the use of cookies. | Persistent | First | 1 Year |
| CookieLawInfoConsent | This cookie is set by GDPR Cookie Consent Plugin and stores user consent information. | Persistent | First | 1 Year |
| cookielawinfo-checkbox-necessary | This cookie is set by GDPR Cookie Consent Plugin and is used to store user consent for cookies in the “necessary” category. | Persistent | First | 1 Year |
| cookielawinfo-checkbox-others | This cookie is set by GDPR Cookie Consent Plugin and is used to store user consent for cookies in the “others” category. | Persistent | First | 1 Year |
| cookielawinfo-checkbox-advertisement | This cookie is set by GDPR Cookie Consent Plugin and is used to store user consent for cookies in the “advertisement” category. | Persistent | First | 1 Year |
| cookielawinfo-checkbox-performance | This cookie is set by GDPR Cookie Consent Plugin and is used to store user consent for cookies in the “performance” category. | Persistent | First | 1 Year |
| cookielawinfo-checkbox-functional | This cookie is set by GDPR Cookie Consent Plugin and is used to store user consent for cookies in the “functional” category. | Persistent | First | 1 Year |
| OptanonConsent | This cookie is set by cookie compliance solution One Trust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent in each category. | Persistent | Third | 1 Year |
| _cfruid | This cookie is set by CloudFlare and is required to manage the incoming traffic to see the origin of a particular request. | Session | Third | Session |
| _cf_bm | This cookie is set by CloudFlare to read and filter requests from bots. | Session | Third | Session |
| m | This cookie is set by Stripe and helps prevent fraud protection by monitoring for a detecting potentially harmful or illegal use of their services. | Persistent | Third | 2 Years |
| Analytics Cookies | ||||
| _ga _ga_PQBXQJ3C51 | This cookie is used by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | Persistent | First | 13 Months |
| ai_session | This is an Applications Insights cookie and it is used to identify unique browser sessions and provide data for tracking and performance analysis. | Session | First | Session |
| ai_user | This is an Applications Insights cookie that is used to identify unique users and provide data tracking and performance analysis. | Persistent | First | 1 Year |
| vuid | This cookie is set by Vimeo to collect analytics tracking about the videos embedded on our website. | Persistent | Third | 13 Months |
Use of cookies can change over time or when a new service or function is added to our website. To ensure that this policy remains up to date, we regularly carry out ‘cookie audits’ and update our list of cookies accordingly.
This policy was last updated on 15th November 2023